Policies & Procedures

Invoicing:
Invoices must be paid in full before client(s) can begin with training program(s) (private training or group classes). For continuing clients, invoices are sent via email 3-5 days prior to training package(s) being completed.

Cash, Cheque and Credit Card are accepted.

Scheduling & Cancellations for Personal Training and Small Group Training Sessions:
Please provide at least 24 hours notice if you need to cancel or reschedule your appointment(s). Verbal or email confirmation is sufficient. If less than 24 hours, session will count towards completion of training package.
Please note, with regards to Small Group Training, in the event that only part of the group can make it, the session will still take place and still be charged in full.

Absentee Policy for Group Fitness Classes:
Credit is not issued for missed group classes unless otherwise stated.

Missed Training Sessions Due to Injury:
Credit for any missed sessions due to injuries will be issued. Injuries must be documented by a physician’s note in order to receive credit. Credit must be used within 14 days after receiving medical clearance to exercise.

Returning to Exercise after Injury:
You must provide documentation for medical clearance to return to exercise. No exceptions.

Expiry of Training Packages:
All sessions paid for must be used within 6 months of purchase.